Gym Helper

Help & Support

Something not working, or a question about Gym Helper? Write to us — we usually answer within a day.

Contact

@denys_popovych on Telegram or by email denys@hetg.net

Signing in

  • On the site and in the iOS app you sign in with Telegram, Apple or Google. You can connect the other ways later in Settings, so any of them opens the same account.
  • Groups and coaching work through Telegram; without Telegram you can still log your own workouts.

Starting or joining a group

  • Add the bot @gym_analyst_bot to your training group in Telegram. The coach sends /coach there, and each trainee sends /join.
  • During the beta a new group waits until we approve it; the bot says so, and starts reading the group once it’s approved.
  • Everyone who joins is asked to accept the Terms of Use and the Privacy Policy; the bot reads only messages from people who did.

Logging workouts

  • In the chat: reply to the coach’s plan with what you did, written as you usually write it, for example “50-60-70 × 15-12-10”.
  • On the site or in the app: start a plan with the workout timer, tick the sets as you go and finish; the bot posts it in the group as your reply. Or log a workout on your own, outside any group.
  • A workout read wrong? Open it on the site or in the app and choose Correct; your correction stays.
  • A workout the bot took for chat? Edit the message in Telegram (the bot reads the edit) or log it on the site or in the app. The bot deletes the text of messages it reads as chat, so it can’t read them again otherwise.

Apple Watch and Apple Health

  • While the workout timer runs on your iPhone, the Apple Watch shows it too: Set done, the rest countdown and a tap on the wrist when the rest is over.
  • Turn on Apple Health in the app’s Settings to save your workouts and body weight there and bring your weight and daily activity in.

Notifications

  • Turn notifications on in the app’s Settings, or on the site in your browser, to hear about friend requests, coach comments and reminders.
  • Coaches can turn on evening reminders (/nudges on) for trainees who haven’t logged a planned workout.

Reporting and blocking

  • Report a comment, a message or a person from its menu; we look at every report within 24 hours.
  • Block someone from their profile: you stop seeing them and they can’t send you friend requests.

Your data

  • Download all your data from Settings (Download my data), on the site or in the app.
  • Delete everything yourself with Delete my data at the end of Settings, or /forget in the private chat with the bot.

What we store and who sees it: Privacy Policy · Terms of Use